Managerial Analytics (MA)

How do managers really solve problems? How do they make decisions? They tend to do so by experience, but often inefficiently - wasting time, money and energy. Yet managers themselves rarely realize this. There are rational processes behind these two essential management processes which have long been unrecognized and misunderstood.

The Managerial Analytics Program shows the manager how to improve on his problem solving and decision making by using information efficiently. This program develops clear concepts and procedures that enable a manager to approach every problem systematically and solve it efficiently by making that specific decision which will best take care of it. It demonstrates the logic of using five separate analytical processes.

The first shows how to assess the situation; the second - how to determine an unknown cause; the third - how to make a decision from available alternatives; the fourth - how to plan your actions and the fifth - how to prevent potential problems.

The rational processes behind each of these approaches are spelt out in very clear and precise terms. The program is not theoretical. It is in fact, extremely pragmatic. In addition to the case studies that illustrate each process, time is made available for on-job applications. The program also includes examples of the pitfalls experienced by managers in handling problems and decisions.

One of the unique characteristics of this program is that it does not use the conventional “Guru - Chela” teaching method. The entire program is based on Einstein’s famous philosophy, “I never teach my students, I merely attempt to create an environment in which they may learn.” This process is called the Experiential Method of Learning. The training involves the use of simulation and feedback techniques that produce a profound impact on the manager, making him see the inefficiencies in his old reasoning habits, and persuading him to use a systematic approach to problem-solving, making decisions, and dealing with potential problems.

Over a million managers have been through this program with remarkable success. It is safe to say that all of them made the same startling discovery that their own private systems for problem handling and decision making just did not work very well and often did not work at all. It is an unfortunate discovery that few people seem to make in the course of their own careers, and they fail to make it largely because the re - education process and improvement of their reasoning habits have not been considered necessary.

Yet the cost of unsystematic and irrational thinking process by managers is undeniably enormous. If he wants to, any good manager can easily recall from his experience, a wide assortment of bungled problems and erroneous decisions. Many managers do not think that they can be trained to think more clearly about problems and decisions. They remain inarticulate about their own thought processes, and do not seriously question their habits and methods. This is understandable. It is easier for a manager to study things like Finance, Production, and Marketing than it is for him to turn his mind to his own reasoning processes.

General Objectives
The fundamental objective of Managerial Analytics training is to maximize your potential power to produce business results through the use of the rational systematic thinking processes. This not only includes the ability to make “results” ought to be, but also may be stated in four specific objectives as follows:

• To sharpen your individual perception, judgment, sensitivity and technique in all areas of your personal concern to obtain business results

• To develop working competence with Managerial Analytics concepts and techniques to identify events requiring your action - handling, gathering of information and performing of the necessary Deviation Analysis, Action Analysis, Action Planning and Potential Deviation Analysis for rational action

• To develop your group or team abilities - both leadership and participative, for accurate communication and efficient analysis of events of change to be managed

• To stimulate your dedication for applying the Managerial Analytics concept to on-the job events of change

The successful realization of the objectives should be manifested through your behavioural changes.

Behavioural Objectives
Upon completion of the Managerial Analytics course, you should be able to do the following:

• Identify and prioritize events of change that require results from you in your job and plan the analysis for their solution

• Deviation Analysis: Define on-the-job deviations and find their causes through systematic analysis

• Action Analysis: To establish desired effects, generate action alternatives and do impact evaluation for selecting action to be taken in response to an event of change which impacts your job responsibilities